Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
FEATURES
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.
Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.
Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.
Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls. .
Dynamically convert written texts into audio messages to align your message scripts with customer needs.
Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.
BUSINESS BENEFITS
Professional email from your business web address (you@ycompany.com) and create group mailing lists like sales@ycompany.com.
Call or email Google support to get help from a live person whenever you need it. You can
also find fast answers online in our help center.
Add and remove users, set up groups, and add security options like 2-step verification and single-sign-on (SSO), all from one centralized admin console.
Keep your company data secure with device management that allows you to easily locate devices, require passwords, and erase data if needed.
Google Workspace Basic edition includes 30GB of online storage per user. For unlimited
storage, upgrade to the Business or Enterprise edition.
Use our migration tools and services to move your organization’s important data to Google
Workspace from your current storage solutions.
Or call us now (+91) 9386874931
