IVR Services

about-us imageInteractive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.


Advantages :
  •   Increased marketing and lead management proficiency.
  •   Keep track of opportunities within a single database
  •   Manage leads & sales' lifecycle that accelerate ROI.
  •   Give a top level of control over the business.
  •   Streamlines all the business communication.
  •   Auto Feedback, Reduce support request costs.


Cloud IVR solutions packed with powerful features

IVR System available 24*7

Provide quick, uninterrupted support to your customers. Record all customer messages on voicemail on non-working hours and off days. You never miss a business lead with our cloud IVR solutions

Call recording, real time reports and analytics

Record all calls, maintain call logs and share the status of the call (connected/not connected/missed) on your IVR Number. Further push this data to your CRM or use the recordings for internal training purpose

Time-based call routing

IVR System automatically lets you route calls beyond working hours to your agents’ mobiles or activate voice messaging

Programmable extensions with multi-level IVR

Configure sophisticated IVR call flows with menu as well as multiple sub-menu options

Easy CRM integration

Maintain a caller database by recording details such as caller details, call duration, time, caller location, the conversation, etc. by integrating your IVR number with any CRM.

VIP IVR number

Choose your IVR number from a pool of international and domestic, toll free and virtual phone numbers

Sticky agent

With our smart hosted IVR service, connect one particular caller to the same agent for better customer experience

Blacklisting

Hosted IVR allows you to block unwanted callers while prioritizing important calls and clients

Call us today at + 91 9386874931 and get free support

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